Letter carrier Kathy Neal delivered more than just the mail on Tuesday, July 30.
She delivered help - and peace of mind - to an 83-year-old woman after a fall left the woman lying helpless on her floor for hours.
Neal, a letter carrier with the Huntington Post Office for 20 years, says her route brought her to the woman's house about 1 p.m. on July 30.
She found the door open and heard the woman calling for help.
"So I went in," she says.
She had gotten to know the woman after years of delivering her mail, and the woman called out when she heard Neal dropping the mail in the box.
"She knew if she called for help, I'd come in," Neal says.
The woman, who uses a walker, told Neal she had fallen while putting on a sweater the previous evening and was unable to get up.
"She just couldn't get up, and she had laid there all night," Neal says.
Neal called an ambulance, then called the woman's daughter and waited with her until the ambulance arrived.
Neal says she's provided assistance to other customers on her route in Huntington from time to time, but this was the first time she'd had to call for an ambulance.